Freestyle
IntelliCast’s Freestyle applications give you the flexibility to modify one of our existing Express applications to achieve your desired results, or implement a ground-breaking new solution in your industry. Our Freestyle applications allow you to customize everything from the input files to the retry logic to deliver both simple and highly-complex real-time customer communications.
Clients who use Freestyle applications often have a business problem to solve – such as increasing operational efficiencies, reducing costs through deflecting inbound call center inquiries, and increasing customer retention and satisfaction. IntelliCast’s Freestyle applications use automation to proactively communicate meaningful information to customers – and in many cases complete a transaction – without ever interacting with a live agent.
Our consultative approach to the strategy and design of Freestyle applications ensures that our platform’s capabilities are fully utilized to maximize the success of your solution. In addition, you’ll have access to the wealth of knowledge available from our extensive library of existing applications. This means you can adapt an existing application to meet your specific business needs. Or, we can use our knowledge of intelligent customer communication to develop a unique application or program based on your requirements.
IntelliCast’s experienced design team will work with you to define the application and business rules, including data requirements, call flows, call triggering options, call windows for maximum right-party connectivity rate, retry logic, disposition report management and more. These programs are billed on a time and material basis and prove the value of using automated communications as part of your overall customer communication program. |
