Communication Components

IntelliCast is committed to designing programs that enable companies to effectively communicate meaningful information to their customers. This philosophy drove the technical and business rule architecture of our systems.

While many of our clients choose IntelliCast’s comprehensive Preference Management solution to leverage all the touch points they have with their customers, we know different clients will have different objectives and goals when designing a multi-channel customer communication plan. That’s why IntelliCast decoupled its platform, applications and services to provide a truly flexible solution to our clients. This flexibility means that you can create a solution with any combination of components including options ranging from low cost and accelerated speed to market all the way up to highly-integrated, delivery agnostic services.

When compared to traditional automated communication providers, IntelliCast is the only company that has decoupled the platform, applications and services to provide maximum flexibility and scalability to our clients. This approach can be seen in the different communication components that can be used to help you solve critical customer communication challenges. These components include:

Platform : Do you have multiple communications programs running today in all different departments with different user experiences? Do you need a robust enterprise-class communications engine for back-end integration, message triggering, high-volume data processing, campaign management, rules administration, preference matching and reporting? Want to keep using your existing delivery channels? Look no further.

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Applications: Looking for a world-class solution that you can use with your own delivery services? Look no further, we can provide our clients with one of our existing applications or design a unique solution that will have you effectively communicating with your customers in no time.

Learn more about our Applications

Media Center: Do you have existing single-channel communication solutions that you want to execute over multiple delivery channels? Or are you concerned about the scalability of an existing solution? Then we have what you’re looking for. Media Center is a multi-channel and bi-directional delivery service that supports high-volume, outbound and inbound communications through voice, email, fax, wireless text and instant messaging.

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Value-Added Services: Tired of basic alerting programs that can’t drive real transactions because they can’t process a credit card? Has it been awhile since you updated or cleansed your customer database? IntelliCast can also provide value-added services such as credit card processing, phone number scrubbing, do not call scrubbing, reverse look up, marketing services and more.

Learn more about our Value-Added Services