Industries & Applications

Travel & Transportation

Through its work with industry leaders including United Airlines, ATA and Travelocity, IntelliCast has a deep understanding of the customer communication challenges associated with the travel and transportation industries. We know the importance of acquiring new customers, differentiation in a competitive market and real-time customer communication throughout their travel experience.

IntelliCast’s Travel & Transportation Client Successes Include:

• 33% reduction of inbound flight status calls with Flight Status Notifications
• High customer retention and loyalty rates
• 98% customer satisfaction ratings with our automated communications

Travel & Transportation Applications

Flight Status Notification: Keep your customers informed regarding the status of a booked flight (departure time, gate location) by communicating real-time information to your customers. Drastically reducing your inbound call center costs from flight status inquiries, your customers will be extremely satisfied with this proactive notification.

Schedule Changes: By proactively notifying your customers of schedule changes such as flight delays or cancellations, you increase customer satisfaction and reduce inbound call center costs. You can also give your customers the opportunity to rebook their flight, if needed, in the same call without ever interacting with a call center agent.

Airport Information: Send your customers critical information such as flight delays or closures due to weather related incidents or increased security wait times to minimize the number of customers who miss their flights or arrive at the airport hours before their flight will depart.

Other applications we recommend include:

• Welcome Calls
• Upgrade Confirmations
• Flight Connection Notifications
• Online Check-in Reminders
• Travel Package Offers
• E-Fare Notices and Sales
• Affinity Marketing Programs
• Weather Alerts
• Customer Satisfaction Surveys