Industries & Applications

Telecommunications

Even a telecommunications company could use a little extra help communicating effectively with their customers. It's about going beyond the latest and greatest camera phone commercials and literally changing the relationship you have with your customers. Our solutions provide an entirely new way to service customers as well as increase retention and profitability. We understand the importance of full resource utilization, collection cost reduction, annual revenue protection and customer satisfaction as a telecommunications provider, and will work with you to understand the applications that will have the greatest impact on inbound call deflection and customer retention.

IntelliCast’s Telecommunications Client Successes Include:

• 25% inbound call volume reduction with Account Status Notifications
• 20% improvement in collections with Payment Reminders
• 98% customer satisfaction ratings with our automated communications
  

Telecommunications Applications

Payment Reminders: Remind your customers that their payment is due before suspending their service and give them time to make a payment using an automated system. This proactive communication will decrease inbound calls to your call centers after suspension of service and increase customer satisfaction levels at the same time.

Account Status Updates: Proactively communicate account status information, such as minutes used, monthly bill approaching a pre-determined limit and other important account information in real-time to your customers. Significantly reduce inbound calls to your call center and increase customer satisfaction levels with this communication.

Other applications we recommend include:

• Welcome Calls
• Payment Confirmation
• Late Payment Reminders
• Equipment Upgrade Offers
• Account Management Notifications
• Affinity Marketing Programs
• Special Promotions
• Customer Satisfaction Surveys