Industries & Applications |
Order Status
IntelliCast’s Order Status Program is designed to help reduce the number of inbound order status calls from your customers. This program includes the following applications:
Order Received
Order Delayed
Order Ready for Pick-up
Return to Stock
Order Shipped
Order Received
IntelliCast’s Order Received Express solution notifies your customers that their order was received. By anticipating customer order status inquiries, you will substantially reduce costly inbound calls and improve overall customer satisfaction with our solution.
With this solution, our clients have experienced:
- Up to a 60:1 ROI ratio
- 40-70% inbound call deflection for status calls
- 96% customer satisfaction ratings
Click here to download more information.
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Order Delayed
IntelliCast’s Order Delayed Express solution notifies your customers that there is a delay in processing their order. By proactively communicating an order delay, this solution will allow you to deflect costly inbound order status inquiries and improve overall customer satisfaction with our solution.
With this solution, our clients have experienced:
- Up to a 60:1 ROI ratio
- 40-70% inbound call deflection for status calls
- 96% customer satisfaction ratings
Click here to download more information.
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Order Ready for Pick-up
IntelliCast’s Order Ready for Pick-up Express solution notifies your customers when their order is ready for pick-up at their preferred store location. By proactively notifying your customers that their order is ready, you will improve top line revenues, deflect inbound calls and reduce restocking costs with IntelliCast’s inexpensive Express solution.
With this solution, our clients have experienced:
- Up to a 60:1 ROI ratio
- 40-70% inbound call deflection for status calls
- 96% customer satisfaction ratings
Click here to download more information.
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Return to Stock
IntelliCast’s Return to Stock Express solution notifies your customers when their order has not been picked up at their preferred store location and will be returned to stock soon. By proactively notifying your customers that their order will no longer be available for pick-up after a certain date, you will increase the number of orders picked up and reduce restocking costs with our solution.
With this solution, our clients have experienced:
- Up to a 60:1 ROI ratio
- 40-70% inbound call deflection for status calls
- 96% customer satisfaction ratings
Click here to download more information.
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Order Shipped
IntelliCast’s Order Shipped Express solution notifies your customers that their order has shipped. By anticipating customer order status inquiries, you will substantially reduce costly inbound calls and improve overall customer satisfaction with our solution.
With this solution, our clients have experienced:
- Up to a 60:1 ROI ratio
- 40-70% inbound call deflection for status calls
- 96% customer satisfaction ratings
Click here to download more information.
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