Industries & Applications

P&C Insurance

IntelliCast has in-depth knowledge of the Property & Casualty Insurance industry. We’ve created comprehensive programs for P&C companies that will help you acquire, care, grow and retain your customer base, including timely payment notifications, claims status notifications and customer retention rates, when trying to control operating costs in your business. IntelliCast understands the value in customer retention and increasing services per customer and we will work with you to create a customized program to strengthen customer loyalty.

IntelliCast’s P&C Client Successes Include:

• 20% improvement in renewal rates with Policy Renewal Program, resulting in $2.7 million in revenue protection
• 20% improvement in collections with Payment Reminder Notifications
• 70% inbound call deflection for claims status calls with Claims Status Program
• 10% reduction in no show rates with Appointment Reminders
• 98% customer satisfaction ratings with our automated communications

P&C Applications

Policy Renewal Notifications: Proactively notify your customers when their insurance policy is about to end and gives them the chance to renew, without every interacting with an insurance agent. Protect your recurring revenue and increase your customer retention rates with this application.

Claims Status Notifications: Proactively communicate claim numbers, claims adjuster contact information, appointment reminders, claims status updates with our claims status applications. These notifications substantially reduce inbound claims status calls, increase customer satisfaction levels and reduce the claims processing cycle times.

Other applications we recommend include:

• Welcome Calls
• Payment Reminder Notifications
• Payment Confirmation Notifications
• Late Payment Reminders
• Cancellation Prevention Notifications
• Cross-sell to Mono-line Customer Notifications
• Affinity Marketing Programs
• Weather Alerts
• Customer Satisfaction Surveys