Industries & Applications

Cable & Media

From payment confirmation to account management to special promotions to customer satisfaction, IntelliCast understands the competitive marketplace you belong to as a Cable & Media company. With IntelliCast, you can rapidly deploy applications that will give you the competitive advantage you need to lead in your industry.

IntelliCast’s Cable & Media Client Successes Include:

• 20% improvement in collections with Payment Reminders
• 10% reduction in missed appointments with Appointment Reminders
• 98% customer satisfaction ratings with our automated communications

Cable & Media Applications

Payment Reminder: Remind your customers that their payment is due before suspending their service and give them time to make a payment using an automated system. This proactive communication will decrease inbound calls to your call centers after suspension of service and increase customer satisfaction levels at the same time.

Special Promotions: Sell additional services to your existing customers without a costly direct mail campaign that forces them to call and talk to a call center agent. Through this interactive call, you can offer promotions for special events, premium channels, etc., thereby increasing your monthly spend per customer.

Other applications we recommend include:

• Welcome Calls
• Payment Confirmations
• Late Payment Reminders
• Cancellation Prevention
• Appointment Reminders
• Equipment Upgrade Offers
• Online Bill Payment Reminders
• Account Management
• Affinity Marketing Programs
• Customer Satisfaction Surveys